This edition of the TecBan Activities Report includes the group’s performance during the business year January 1 to December 31, 2021.
Key financial figures - TecBan
Net income: R$ 173 million
Net revenue: R$ 2.8 billion
Investments: more than R$ 500 million
Leveragemeasured by the ratio of net debt to EBITDA: 1.9x, against 1.7x in 2020
EBITDA: R$ 592.3 million, growth of 3.6% in relation to 2020
41%
investments in R&D
39%
new revenues
Banco24Horas
over R$
369
billion
in withdrawals at Banco24Horas ATMs in 2021
R$ 2.9 billion
in gross revenue
HANDLES
2.5 times all the money circulating in the country
accounting for
5%of Brazil's GDP
every year
Solutions
Open Banking as a Service
R$
2
million in net revenue
19 customers
Open Insurance
Active clients assets since the first phase of implementation
HubDigital
34
associations with fintechs
13
integrators
An average of
60,200
transaction per day in 2021
ATMManager
~6,300
movements
6financial institutions clients, including large, mid-size and digital banks
Banco24Horas
over 152 million in habitants served (71% of the population)
1,052 municipalities served
a further 189 municipalities
connected, representing 5 millionof more people served by Banco24Horas
24,000+ ATMs
90+ services available at its ATMs
more than150 institutions connected
The world’s largest independent ATM network by volume of withdrawals
The world’s 3rd largest independent ATM network in number of cash machine
New operations in 2021
R$ 3.1 million
telephone and
pre-paid TV reloads
Around 30 products
in gift cards on Banco24Horas
Banco24Horas Solutions
TBForte
Portfólio
Transportation and logistics of valuable;
personalized cash management solutions;
intelligent strongroom; and
cash processing.
Results in 2021
Reduction of
40%
in armored car waiting time
ATM restocking time reduced from 12 minutes to
6
TBNet
Portfólio
LinkBooster: fast cable-free internet
Wi-Fi Hub
SmartSecurity TBNet
Speed:
up 2 days
to install the communication link while other operators take from 30 to 60 days
Present in
18
states and the Federal District
17,000+ commercial premises served
1st
5G
ATM in Latin America
Security
We are recognized in the market for high capability of developing security protections, for our commitment to physical, operational and cyber security. We operate on four fronts: protection, prevention, incident response and collaboration.
More
than 27 security patents filed in the last 20 years (2001–2021)
Reduction of 60% in losses from attacks against ATMs
Client Satisfaction
We monitor the satisfaction level and recommendations regarding our services and products using respected and reliable tools and market metrics.
Customer Effort Score (CES)
contact with Banco24Horas:
4,21
Net Promoter Score (NPS)
Recommendations from financial institutions regarding TecBan:
91
Recommendation by establishments of Banco24Horas to other establishments:
Recommendation after contact with the customer service channels of Banco24Horas:
73
ESG Program
In 2021 we began designing the Environmental, Social and Governance (ESG) Program with the support of international consultants PricewaterhouseCoopers (PwC). Throughout the year, a diagnosis was carried out involving senior management. In this first phase, we obtained preliminary results according to the assessment by PwC:
ENVIRONMENTAL
Fifth year of responding to the Carbon Disclosure Project (CDP) questionnaire.
Maintenance and sustainable disposal of ATMs.
Products and services in our portfolio display elements of the green agenda.
SOCIAL
7th year of participation in the Ethos questionnaire
Core business involving the financial inclusions of the Brazilian population and the country’s socioeconomic development.
GOVERNANCE
Robust data security structure serving as a for both the domestic and international markets.
Risk monitoring using the Three Lines of Defense methodology.
Fast-forward culture: propitious scenario for including actions within the ESG agenda.
